TERMS AND CONDITIONS FOR MEAL SERVICES

Please read the below terms and conditions (″Terms and Conditions″) for our meal services carefully before using Plant Based Health Alliance website (″Website″) operated by Plant Based Health Alliance Sdn. Bhd. By accessing to and ordering via the Website, you agree to these Terms and Conditions.

 

1. Placing an Order

You may order meal packages or such other products available at the Website, and we will do our best to make deliveries to your home or office on the specified time and date you selected. Orders must be received by us before the specified cut-off time for that given product which will be shown with the product. You shall review your order carefully before placing it, we shall not be responsible for any failure to do so or any changes after the order is made.

We may however, in our sole discretion, choose to not process or to cancel your orders in certain circumstances. This may occur, for example, when the meal packages or products you wish to order is no longer available, out of coverage for delivery, or in other unforeseen circumstances such as operational outages. We will not charge you in these cases or refund the charges for orders that we do not process or cancel.

 

2. Meal Package and Product Description

While we try our best to provide accurate description of the meal packages and/or products offered on the Website, we do not provide any warranty or guarantee as to the accuracy, completeness, reliability or suitability of the information and materials found or offered on the Website. The pictures shown on the Website are for illustration purpose only. It is your responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the Website generally.

In the event certain ingredients are not available, we will replace with similar ingredients while preserving the quality of the meals without update. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, and gluten.

We try our best to ensure and maintain a high quality and hygiene of the meals prepared for you. However, in the unlikely event, if you found the meals delivered are not in good condition, please do not consume the said meal and contact us for a refund. We may issue full or partial refunds and any additional compensation in respect of the affected part of the Item. Prior to processing your refund, we may take into account relevant factors including the details of the order, what happened on delivery and other information.

 

3. Delivery of Meals

Please refer to our delivery information on respective product pages on the Website for the delivery area covered. We may engage third party service provider to ensure delivery of the order within our time slot. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omissions or misconduct caused by such third party service provider.

Your order will be delivered at the given time slot and we endeavor to meet the said delivery time slot however it may be occasionally delayed due to traffic situations, weather conditions, unforeseen incidences or force majeure event. If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery time frame or other options. 

You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order. We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery.

 

4. Price and Payment

All prices are in Malaysian Ringgit (MYR) unless otherwise stated. The prices are correct as shown on the Website and are inclusive of applicable tax. We reserve the right to review the prices from time to time. Payment can be made online via bank transfer.

Orders are considered final as soon as they are placed, and modification/cancellation is generally not permitted. However, we do make exceptions on a case-by-case basis and please inform us at least 2 days before the delivery commencement. In the event of cancellation, we may on our sole discretion refund fully or partially to your bank account.

5. Order Cancellation

You may cancel an order without charge at any time before we have confirmed your order (a "Confirmed Order") or received a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately via our website or Whatsapp us at 011 1227 1588. If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items.

We may notify you that an order has been cancelled or if an item becomes unavailable at any time. You will not be charged for any orders cancelled by us, and we will refund you for any payment already made using the same method you used to pay for your order.

 

6. Use of Information

You authorize us to use, store or otherwise process your personal information in order to provide the delivery of the order to you and for marketing and credit control purposes (″Purpose″). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the delivery of the order to you.